The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for hotel guests’ safety, cleanliness and peace of mind. They include:


• Sanitization of high-touch areas using a high-grade disinfectant

• Increased frequency checks of cleaning air filters

• Hand sanitizers at front desk, outlets and all public areas within the hotel


Dining Outlets

• Assurance of food safety through independently audited food safety management system

• Sanitization of tables, chairs, condiment holders and menus before seating guests

• Sanitisation of trays and operating equipment cleared from rooms

• Placement of cutlery inside napkins or disposable cutleries

• Use of mask and gloves by all associates when preparing meals and plating dishes

• Service protocols were modified to reduce contact

• In room dining orders in takeout boxes delivered at your room door only. Guests to receive them accordingly.



• Mysejahtera QR scan code and temperature taking procedure in place

• Sanitization of counter and table surfaces

• Sanitization of pens after every guest use

• Mandatory masks for our front desk associates

• Hand sanitizer for guests’ use at the counter

• Mandatory for guests to wear face masks at public areas of the hotel

• Regular disinfection of room keys


These precautionary measures are in line with Jewels Hotel’s commitment to Kita Jaga Kita National Slogan in preventive the spread of the virus