Privacy Policy | Jewels Hotel

Welcome to Jewels Hotel. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website www.jewelshotel.com.my

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name
Email address
Phone number
Postal address
Payment details
ID or passport information (for check-in)

b. Automatically Collected Data

IP address
Browser type
Device information
Pages visited
Date and time of visit
Cookies and tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

To process reservations and payments
To send booking confirmations and updates
To personalize your experience
To respond to inquiries or requests
To improve our website and services
For marketing and promotional purposes (with your consent)

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, understand website usage, and offer tailored content.

You can manage your cookie preferences in your browser settings.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

Payment processors
IT service providers
Government authorities (if required by law)
Third-party services for marketing (only with consent)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Object to processing
Lodge a complaint with a data protection authority

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Jewels Hotel Sdn Bhd
Lot 1159 &1162, Seksyen 11 Jalan Maju

15000 Kota Bharu, Kelantan
Tel : 09 747 4788